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Posts from ‘November, 2009’

Why “Liking” is about more than just liking

Why do people ‘like’ things on social networks?

It would be easy for us to assume that it is because they liked the content. But it is a bit more complicated than that. It’s a combination of the content, and the person who posted it.
People sometimes ‘like’ content, not because they actually like it, but because [...]

Using number of fans/followers as a success metric is risky

Measuring ROI on social network activity is hard for marketers. Many use ‘number of fans’ or ‘number of followers’ as a success metric. If the number trends upward, things are good. However, in research, I’ve often seen people become embarrassed by the brands/companies that they have become a fan of.
“My friend told me to join [...]

A blog by Paul Adams. I work as a UX Researcher for Google. Previously worked as an Interaction Designer for Flow and Industrial Designer for Dyson. The thoughts here are my own, not my employers :)

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