The way we do business is broken. We do business from the inside out, but it should be the other around. Our internal business silos make for terrible customer experiences. What good is a great website if your in-store staff are rude? What good is a great online purchasing tool if people don’t understand what [...]
A blog by Paul Adams
Paul works in the product team at Facebook, working on new ways for the platform to support marketers and advertisers.
Prior to Facebook, Paul led social research at Google, and his work was the foundation for Circles in Google+. He also worked on Gmail, Mobile and YouTube.
Grouped, Paul's new book is out now!
It will help you understand:- Why the web is being rebuilt around people.
- What people share and why.
- Who people share with and how messages spread.
- Why this is critical knowledge for the future of marketing.
