I’m a big believer in mental models and often structure research questions around them. From understanding news to finance to communication, I try to understand what people’s mental models are, and how we might better support them through design. Recently however, I’ve observed something that I hadn’t experienced before: the absence of a mental model.
As [...]
Posts Tagged ‘social networking’
The absence of mental models on social networks
The argument that “email is dead” is a red herring
For some time now, many, many people have spoken about how email is on the way out as a primary communication channel, and how young people don’t use email unless it is for communicating with “old people”.
I think this way of looking at our changing world is a red herring. It assumes that email as [...]