I am a loyal customer at Amazon.co.uk. Everything there works swimmingly. They know who I am, and provide me with recommendations.
I have just moved to the US. To deliver to my new home, I need to use Amazon.com. Not ideal, but that’s ok, I expect that they still know who I am, and what I like. Unfortunately not:
Do the good folk at Amazon in the UK not talk to their colleagues in the US? Consider this alternative customer experience, told to me recently:
So I’m flying business class with Singapore Airlines. I’m in their lounge, having a Gibson Martini. I then move on to board the flight. Upon entry to the plane, the staff not only greet me by name, but they ask if I would like to continue drinking the same kind of Gibson Martini that I was enjoying in the lounge. Their staff had passed on my preferences, and it was a delightful customer experience.