I’ll be speaking at a few conferences this year, details below. If you’re at any of them, please find me and say hello! How Your Customers’ Social Circles Influence What They Buy, What They Do and Where They Go Web 2.0 Expo, San Francisco 30th March Designing for Social Change (Keynote) UPA, Atlanta 22nd June [...]
User Experience
Skype recently suffered a well documented outage. As a sign of the value they place in their customers, they offered a credit voucher – a gesture I appreciated. What is interesting is that the execution used two different ways to talk about the same thing, with very different emotional results. When I saw the first [...]
Recently, I’ve had a bunch of people ask me for book recommendations – usually what UX books I rate highly and re-read or return to for information. So here’s a list of a few that not everyone might have come across, and why I find them particularly useful. They are not all UX books, but [...]
I’m a big believer in mental models and often structure research questions around them. From understanding news to finance to communication, I try to understand what people’s mental models are, and how we might better support them through design. Recently however, I’ve observed something that I hadn’t experienced before: the absence of a mental model. [...]
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A personal blog about social interaction, design + advertising by Paul Adams. Paul is the Global Head of Brand Design at Facebook, and author of Grouped.
