I’m a big believer in mental models and often structure research questions around them. From understanding news to finance to communication, I try to understand what people’s mental models are, and how we might better support them through design. Recently however, I’ve observed something that I hadn’t experienced before: the absence of a mental model.
As [...]
A blog by Paul Adams. I work as a UX Researcher for Google. Previously worked as an Interaction Designer for Flow and Industrial Designer for Dyson. The thoughts here are my own, not my employers :)
Where I'm at...